Over the past 4 years, WinWin has partnered with Multichoice, a leading video entertainment company servicing over 11 million customers throughout Africa, to launch their contact centre’s strategy.
The Multichoice Imbizo is an annual event hosted and coordinated by WinWin for the contact centre. It is aimed at delivering Multichoice’s core strategy and mission for the upcoming year in a fun, engaging and entertaining way. WinWin has been involved in organising entire theatre productions; creating videos, motion graphics, décor, scribble art, and scripts, as well as managing all audio-visual equipment, backstage and choreography.
The event ensures that the strategy is understood and implemented by all front-line staff rather than simply by management. Each staff member walks away with a clear understanding of the company's vision, their individual mission, how top performers will be rewarded, and what is expected of them over the next 12 months.
In 2017, the event was held at a major theatre in Johannesburg with more than 2000 staff attending over a period of 9 days.